Surprise your customers with over the top service! They’ll appreciate it and may just brag about you to others!

Recently I engaged the services of an interpretive service. I needed a simple translation of ten English words in to Vietnamese for a promotional banner stand. What I didn’t expect was the level of service Kate from Chin Communications gave.

From my initial contact, she was professional and courteous, only to willing to help, even if it was only 10 words. She spoke using my name and made me feel like I was talking with a long lost friend, rather than someone I had not spoken with before.  Her follow up phone calls to check if we were going to use their service, as well as to check if we were happy with final product continued to impress me.

Finally, the clincher that brought me to the point, where I could no longer resist telling others about the excellent service I received, was the final closing of the transaction.  In the mail, a day after receiving the translation, I opened a letter from Kate, thanking me for our business, an invoice and a bag of exotic tea.  While I don’t drink tea, I gave the tea to a colleague and bragged to him about just how good my experience with this company had been.

Will I use Chin Communications again in the future? You bet. Why? Because Kate went above and beyond, she astonished me with her high levels of customer service and genuine care for my project. Don’t underestimate it, good customer service does not go unnoticed.