There was a customer who was continually bothering the waiter in a restaurant; first, he’d asked that the air conditioning be turned up because he was too hot, then he asked it be turned down because he was too cold, and so on for about half an hour.

Surprisingly, the waiter was very patient, walking back and forth and never once getting angry. So finally, a second customer asked why didn’t they just throw out the pest.

“Oh, I don’t care,” said the waiter with a smile. “We don’t even have an air conditioner.”

Are you looking for a way to inspire your staff to provide a custom customer service experience to each and every customer they interact with? The book “The Simple Truths of Service” by Ken Blanchard and Barbara Glanz is exactly that inspiration. Based on the story of Johnny the Bagger, a boy with Down Syndrome who changed the culture of his workplace forever, it is a book that will remain in your thoughts and cause anyone to look at customer service in a new way. If you are looking to inspire your employees to give more than the customer expects, then this is a brilliant way to illustrate it. The Simple Truths of Service is available to purchase from nightingale.com.